Administrative Rights

Desktop and Laptop Admin Rights Information

Before applying for administrative rights, you need to be aware of the services and processes established by IT to provide individuals with their software needs. Please review the IT resource use policy.

Please be aware in the event the user decides to install any software and/or hardware and a problem arises with the PC, the IT department will not perform the troubleshooting procedures normally associated with the problem. The only action IT will be able to perform is to re-image the computer and return it to the user. IT will not be held responsible for any lost data.

Directions on How to Request Admin Rights on JU Desktop and Laptop Computers

• Create a ticket through TeamDynamix please include the JU number of the device. Once the ticket is submitted, a technician will contact you to complete your request.
• Please note that granting admin rights is at the technician's discretion and will be assessed on a case-by-case basis. Helpdesk staff cannot grant admin rights; only a technician can set up your device for this access.
• If you have any questions, please contact the HelpDesk at extension 7200 or email helpdesk@ju.edu.