Audio Visual Specialist

Summary

Position Title

Audio-Visual Specialist 

Department

Academic Technology

Position Reports to

Director of Academic Technology

Effective Date

May 15, 2024

Status

Full Time/Exempt

Job Summary

The Audio Visual Specialist will provide technical support, training, and maintenance on all audiovisual equipment in the conference rooms and classrooms located in JU academic buildings as well as the conference rooms in the Howard Building and the River House campus. In addition, the AV Specialist will provide tier I support for the computers, monitors, keyboards, and mice located in these spaces, although the Information Technology Department will be responsible for maintaining, updating, replacing this hardware, and maintaining network connectivity in all spaces.

Supervisory Responsibilities

• Audio Visual Technology Assistant and Classroom Technology Support.

Duties/Responsibilities

• Maintain and support the audio visual equipment in all classrooms and identified conference rooms.
• Perform basic troubleshooting steps to resolve user issues with the computers, monitors, keyboards, and mice located in these rooms.
• Promptly report any computer, software, or network connectivity issues to the IT help desk for resolution.
• Perform troubleshooting and minor repairs to audio visual equipment.
• Coordinate all new projects with university stakeholders and vendors.
• In the instance of major equipment failure, attempt to provide a workaround or temporary accommodation for a class or event that is currently in progress.
• Coordinate and supervise major equipment repairs with the system integrator or other authorized service technician.
• Formally communicate all equipment issues and repair status to personnel responsible for room scheduling.
• Provide training and support to the JU community on the use of classroom and conference room technology.
• Create clear, concise, and up-to-date instructions for the use of classroom and conference room technology to be placed in each classroom and conference room.
• Assist with the setup and support of A/V equipment for panels, symposiums, and special events in campus academic spaces.
• Develop a plan for standardizing, refreshing, and upgrading audio visual technology in classrooms and conferences rooms across the university.
• Prepare a budget, seek approval, and administer budget to accomplish audio visual maintenance and technology upgrades in classrooms and conference rooms.
• Serve as backup for student assistance in the One-Button studio, Podcasting, and Digital Literacy Lab.
• Manage Audio-Visual Technology assistants in their day to day activities.

Required Skills/Abilities

• Experience related to technical end-user support services.
• Possess a core understanding of common video signals.
• Possess a core understanding of audio signal flow.
• Experience with common instructional technology equipment e.g. document cameras, presentation remotes, pen displays, projectors, video conference technology.
• Basic familiarity with professionally installed audio visual systems. (Experience with AMX, Crestron, or Extron hardware and control systems is a plus.)
• Possess basic Windows PC and Apple troubleshooting skills.
• Ability to make minor repairs on classroom and conference room technology.
• Ability to work independently under minimal guidance.
• Ability to communicate well with others, both verbally and in writing, and be able to effectively interact with administration, faculty, staff and other outside contacts in a pleasant, positive manner.
• Ability to coordinate and maintain relationships with cross-functional departments to ensure efficient operations.
• Ability to measure and report on metrics and indicators of service level activity and customer satisfaction.
• Ability to develop and administer a budget for classroom technology upgrades.
• Possess a strong customer-service mentality and attitude.

Education, Certificates, Licenses, & Experience

Minimum Education Requirement:

• Associate degree or two (2) years post-secondary technical school training in an audio visual degree program.

Minimum Work Experience:

• Minimum five (5) years of related experience, preferably in higher education. 

Physical Requirements

• Must be able to lift and carry equipment and supplies weighing up to 40 pounds.
• Must be able to bend, stoop and reach.
• Manual dexterity to efficiently operate a computer keyboard and other business machines.
• Near vision sufficient to read written communications and computer display screens.
• Adequate hearing to communicate effectively in person and by phone.

Important Note

This is not an exhaustive list of all responsibilities, duties, and/or skills required for this position. The University reserves the right to amend and change responsibilities to meet organizational needs.

To Apply

Interested applicants are asked to submit a resume, cover letter, and completed JU Application to the Academic Technology Search Committee at atsearch@ju.edu.