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Frequently Asked Questions

1. Is orientation required?

Yes, orientation is required for incoming freshmen.  For students entering in the Fall, you can choose to attend a summer session. The 2014 Orientation dates are June 23rd-24th, July 14th-15th and July 17th-18th.


2. What should I expect at Orientation?

Here is the tentative student schedule for Student Orientation Schedule.pdf2013 Student Orientation. This is an overnight experience for the students. If you have any questions concerning the schedule, please contact the Student Solutions Center at 904-256-7700.


Here is the tentative parent schedule for Family Orientation Schedule 2013.pdf2013 Family Orientation. Parents, on the second day of  orientation, we encourage you to spend the morning relaxing by the pool at your hotel or shopping at the St. John’s Town Center.

3. Do I have to stay on campus?

Yes!  We promise you will have fun!  Even if you are a Jacksonville native and plan to live at home with your parents, you should stay on campus during the summer orientation session. This is a great opportunity for you to make some new friends and get a feel for staying in a traditional residence hall room.

4. Where should my family stay?

The Jacksonville University partner is the Courtyard by Marriott, Jacksonville-I-295 East Beltway hotel. For more information please review their fact sheet: 


To reserve your stay:  Book your corporate rate:  Jacksonville University

For additional lodging information, please visit: Food and Lodging

5. Will someone pick me up from the airport?

Unfortunately, we will not be able to provide transportation to and from the airport. You will be able to grab a taxi outside the baggage claim area. Please ask the taxi driver to take you directly to Jacksonville University and once you enter campus, ask them to drop you off at Oak Hall. Please view our campus map​. There will also be a person available in the Welcome Center at the front entrance of campus to provide you with directions, if necessary.


6. If I can't get a flight out on the second day of orientation, can I stay an additional night on campus?


Yes, but an additional fee may be assessed to cover your food and housing costs. Please contact me to make these special accommodations at

7. Can I arrive a day early?

Unfortunately, we will not be able to accommodate these requests.

8. What should I pack for summer Orientation?

Welcome to hot and sunny FL!  

You should definitely pack a pair of flip flops and clothing for warm weather!  Please also bring your basic toiletries (shampoo, soap, etc.). You will need to bring a pillow, but we'll provide the other linens and bath towels.  You may want to bring a beach towel and swim attire for the pool – just in case we make it there on Monday afternoon/evening. 

9. Should transfer students attend one of the summer orientation sessions or the Dolphin Express session in August?

I think this is a personal preference. If your goal is to have a traditional college student experience, I would recommend attending one of the summer sessions.  The summer sessions are heavily focused on helping you meet classmates and current students, in addition to taking care of your essential needs and learning about our resources. If you are simply looking for more information about the resources we offer, you should come to Dolphin Express. 

By the way, you are only a college student once in your life! I recommend that you make the most of it!

10. If I am no longer able to attend the summer orientation session, can I get a refund?

If you cancel prior to June 1st for the June session or July 1st for the July session, you can get a refund.  Please contact us directly at​

11. In August, when can I move in?

Move-in for new students is Thursday, August 21. Residential Life will notify you of your designated move-in time. 

12. When should family members plan to depart?

For the summer orientation sessions, family members will be heavily involved on day one. However, on day two, family members are encouraged to spend some quiet time by the pool, lounging at the beach, or exploring Jacksonville.  

In August, activities for family members will wrap-up on Friday afternoon, unless your student is an aviation major.  We will have an aviation family orientation session on Friday afternoon.