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FAQs

What if I lose my medical card?

You would need to order a replacement card. The quickest way to order a replacement card is to call one of the Member Service numbers. This is the quickest way to order a replacement card. You can also sign up to get online access to Blue Cross Blue Shield by going to the My Blue Service website. Once you sign up for My Blue Service, you will be able to access the majority of your medical insurance information online.

What if I lose my medical card and I have to see a doctor before the new card is issued?

Your doctor’s office will need information to verify your insurance coverage. The following is a listing of what information would be needed, depending on what medical and dental plan you have.

Medical: HMO
Carrier Name: Blue Cross Blue Shield of Florida
Member Number: Your Social Security Number
JU’s Group Number: 91251
1.877.352.2583

Medical: Blue Options PPO
Carrier Name: Blue Cross Blue Shield of Florida
Member Number: Your Social Security Number
JU’s Group Number: 91251
1.877.352.2583

How do I use my Vision Care benefits?

You need to apply for a Vision Care Benefit Form when going to your vision provider for the first time under Vision Care. There are two ways to get the form. You can visit the Vision Care website at http://www.visioncare.com/ and click on the link “Vision Care Plan Benefit Request Form”. You can also call Member Services at 800-865-3676 and they can have a form sent to your home.

How do I calculate my vacation time?

For STAFF
Your annual vacation allowance is based on your length of service from the date of full time employment. During the introductory period (first 90 days of employment or any extension thereof), employees may not draw upon vacation time. Upon the successful completion of the introductory period, the granted vacation time will be released to the current year's vacation account.
Forinstance, if your date of hire was June 1st, in October you would have the following vacation available to use through December. (7 months x .833 days = 5.83 vacation days or 45.19 hours)
On January 1 you will be updated with 10 days to use for the calendar year (January – December)..

For ADMINISTRATION
If your date of hire is January 1 then you would accrue the following vacation time for use until the beginning of the new fiscal year (January – June). (6 months x 1.666 days = 9.996; 10 days or 77.47 hours)
On July 1 you will be updated with 20 days to use for the next 12 months (July to June).
With the written permission of your supervisor, unused vacation time can be rolled over for a period of 90-days.

For details and additional information regarding the policies governing vacation time, please refer to the Employee Handbook.

I moved. What do I need to fill out?

Please email the HR Office with your new address and phone number. You may also need to fill out “Status Change” forms for any benefit programs you are currently participating in (i.e. Blue Cross Medical, Blue Dental, etc.) These forms are available at the HR Office.

I want to apply for another job on campus. What do I do?

You would need to fill out a “Request for Transfer” form. You can find a copy on the HR website, under “Forms”, or you can pick up a form from our office. You also need to bring us a copy of your resume with a cover letter. We will then submit your paperwork to the hiring manager for consideration.

What do I need to do if I am planning on terminating my employment at the University?

In order to receive payment of your accrued but unused vacation time upon resigning from the University, you would need to provide written notification to your supervisor that would provide at least two weeks notice. If you don’t give two weeks notice, you will not be eligible to cash out your accrued vacation time. After notifying your supervisor, you need to stop by Human Resources to fill out your exit interview and turn in the following items: JU ID Card, Parking Pass, Keys, and University Credit Cards (if applicable)

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