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Information Technology

     ​Information Technology is located in the Founders building on the campus of Jacksonville University. The Helpdesk is the central point of contact for all computer/network and telephone related service requests, technology questions and special requests. 
For online assistance, please see our How-To's section on the left or click the following link.
Trouble tickets can be submitted to IT via email, phone calls, or directly into the ticketing system (Footprints).  If you would like to submit a trouble ticket via email, please click the link below:
If you would like to sign into the Ticketing System (Footprints) and submit a trouble ticket, please click the link below:
If you need to contact us by phone, please call:

 Current Help Desk Hours:

​Monday through Friday

​8:30 am to 5:00 pm

​Saturday and SundayCLOSED
Helpful Hints

​If you are having problems connecting via VPN (Cisco Any Connect), please see the Telecommunting section on the left.  The VPN software has changed.

If you are having trouble with your password, please go to the following site to reset it:

Once you have been assigned a new password, sign into the site below.

The site WILL ask you for the temporary password TWICE after signing in.  After this is entered, and the MY JU site comes up, click on your user name in the upper right hand corner then select CHANGE PASSWORD.  This will allow you to change the password.

If you are having problems retrieving new email messages from your Jacksonville University Student Email Account, please make sure you are logging into the My JU site:

And clicking onto the JU INBOX icon at the top of the site.  OR, please make sure you are going to the NEW email site of:

This site will require you to log in with your Jacksonville University Email address and password.