Employee Phone System

Jacksonville University’s telephone system runs on a Siemens HiPath 4050, and it provides phone service to the Residence Halls, Dorms, as well as the Academic and Support offices around campus.

JU also provides voicemail to Academic and Support offices, and to residents living in the dorms and apartments. Voicemail services run on Siemens Xpressions 3.0, which allows users to customize their boxes, and access voicemail directly from their room/office, or from off-site.

Emergency Phones

JU also provides several Emergency phone stations around campus. These phones are programmed to call Public Safety, and are located outside of the following buildings:

  • Apartments
  • Bartlett-Kinne
  • Council
  • Dorms
  • Gooding
  • Gym
  • Jogging Path
  • Merritt Penticoff
  • Visual Arts Annex
  • Marine Science Research Institute (MSRI)

Emergency phone calls can be made from any campus phone by dialing 911, or by calling Public Safety at x7585.

Phone Number Assignment and Calling Capabilities

Phone numbers distributed to residents at the beginning of the semester by the Residence Life Office. Each number is assigned according to its room number, so if you move to another room, your phone number will change.

Residents living in the dorms and apartments have unlimited calls for internal calls, 800 numbers, and local calls. Long distance calls can only be made with calling cards.

Repairs

Repair requests and questions pertaining to the phone or voicemail system can be submitted by any of the following methods:
  1. Call x7200
  2. E-mail the Help Desk

When submitting a request be sure to include the following information:

  • Extension Number
  • Your Name
  • Your Building & Room Number
  • A brief description of the request
  • An alternate point of contact where we can reach you (i.e. email address, cell number)

 

*If you have no dial tone or static on all calls, make sure all connections are secure, including the line cord into the jack and the handset cord into the telephone. Also, try switching out the phone with a known working phone to ensure that the problem is not with the handset.

We encourage you to browse through our FAQs for the digital phone sets and Xpressions voicemail system. Many tricks and tips are included that may save you time and headache when working with the various features of the system.

 

Frequently Asked Questions

How do I set the password on my voicemail?
Call the Telephone Help Desk at x7200. If you reach the office voicemail, be sure to leave your name, phone number, and an alternate phone number or email where we can reach you.

When I try to access my voicemail, it says that it’s been locked for my protection. How can I get into my voicemail box?
The Xpressions voicemail system allows 5 invalid password attempts before it locks the mailbox. If your mailbox has been locked, please call x7200 to have the mailbox unlocked. If you need assistance resetting your password, we can assist you when you call.

Can I check my messages from off-campus?
Yes. To access your messages from off-campus, dial 256-7111. You will be prompted to enter your extension number followed by the “#” sign, and then your password followed by the “#” sign. Follow the prompts to listen to messages as you normally would in your room. If you’re calling from a long distance number, just dial 904-256-7111 and follow the same directions. 

 

Please Note: 

The documents below are saved in .PDF style formate.  To read these files, you might need Adobe Reader.  If you click on the below files and they do not open, please go to the following site to install Adobe Reader:

 Adobe Acrobat Reader (Free Program)

 

Xpressions Voicemail Instructions       ​
Xpressions Quick Reference Card       
Xpressions Detailed flowchart of Options
Overview of Optipoint Digital Phone Features         ​
Optipoint 500 Standard User Guide         ​
Optipoint Entry User Guide          ​
Special Features the Siemens Phones